Ticketing System solutions for ISP, Broadband, CATV service providers and Pharmaceutical, Education & BFSI segments.
Our solutions incorporates following requirements
Ticketing system to manage complaints with escalations
- Customer complaint logging and notifications via email
- Help-desk staff can enter complaints received via telephone
- Technician can close the tickets/complaint after work
- Email notifications for ticket/complaint correspondence
- Email notifications for ticket/complaint closing
SMS workflow system
- To be used to create ticket via SMS by reading from a mobile
- SMS for complaint status notification/payment tracking/ticket escalations
Ticketing system customization
- New Customer Acquisition
- Customer Renewal
Integration with multiple API
- Displaying user information in the ticketing system
- Maintaining authentication for the user on web portals
- Logging complaints via web portals and display status
- display status of complaints to the user in Web portal
- Ticketing customization and order status notifications
- Ticketing system and email server for email notifications
